Customer Service Representative

Position Summary

Based in Tarboro North Carolina, our Customer Service Representatives are an essential link between the nursery and our Outside Sales Representatives and customers. Communication skills at  many levels are essential. (verbal, pictoral, and IT ). Our CSR team experiences fast paced days of reviewing specific products, load reviews,  and answering product and delivery questions. We are looking for high energy professionals who can help solve problems, work with customers and build confidence with our sales and operational teams. CSRs are assigned specific Sales Representatives to work with and can expect to work in office and out in the farm.

Contact:

Dave Hutsell, VP Sales,
Greenleaf Nursery Company, North Carolina
Dave_Hutsell@GreenleafNursery.com

Location

Need to live within reasonable driving distance of Tarboro ,NC

About Us

Greenleaf is one of America's largest wholesale nursery growers, each year producing millions of container grown plants for retailers, wholesale distribution centers, and landscapers across the U.S. and Canada. Primary products include: one of the industry's widest selections of broadleaf evergreen and deciduous shrubs; 70 plus varieties of ornamental grasses; a full compliment of shrub roses available 12 months a year; a conifer selection derived from Greenleaf's original "Predictable Quality" list; annual, perennial, and tropical "color"; and an excellent shade and ornamental tree offering.

Essential Functions

  • Learn Greenleaf Products and Services
  • Communicate reliable information between site and sales team.
  • Learn Greenleaf Customer expectations
  • Ability to learn and work with computers and digital files
  • Learn and communicate crop status at all levels.
  • Be proactive in working with sales and customers to help them make good decisions.
  • Be available for extra hours in seasonal rush periods.
  • Gain overall understanding of crop locations and grades.

Job Skills

  • Strong Verbal and Computer Communication Skills
  • Strong Knowledge of Ornamental Horticulture
  • Microsoft Office

Experience

  • A Level of Microsoft Office Experience
  • Nursery/ Horticultural Experience
  • Prior Customer Service or Sales Experience
  • Fast learner of new products and ideas

Desired Skills

  • Telephone
  • Computer
  • Verbal Personality

Education

  • Horticultural Acadmic or Techinal Education desired
 

Travel

Company paid travel to 1-2 trade shows per year.

Compensation

  • Salary Commensurate with Experience
  • Health Insurance
  • Dental Insurance
  • 401K Retirement Plan
  • Paid Holidays and Vacation